Refunds

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

​

To be eligible for a return, your item must be unopened, unused, sealed, and in its original packaging. You’ll also need your receipt or proof of purchase.

​

To start a return, contact us at online@moontaxi.com. If your return is accepted, we’ll provide return instructions, including where to send your package if applicable. Items sent back without first requesting a return will not be accepted.

​

If your return is approved after inspection, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

​

If more than 15 business days have passed since your return was approved, contact us at online@moontaxi.com.

Damages and order issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us right away at online@moontaxi.com so we can review the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases.

​

We also do not accept returns on sale items or gift cards.

​

If you have questions about a specific item, contact online@moontaxi.com.

Exchanges

​​

Subscriptions
Subscription products renew automatically unless canceled. To avoid your next scheduled charge, please submit any cancellation or change request at least 24 hours before your next billing date. Requests received within 24 hours of a scheduled charge may be processed for the following billing cycle. Charges already processed are not automatically eligible for refund.